SUPPORT STATUS GUIDE
Unified status meanings
The platform uses practical statuses across Service, B2B, Network, Cloud and Support. Exact timing depends on diagnostics, parts, client approval, provider response and scope.
Case exists
Request was received and is waiting for triage or initial review.
Analysis phase
Information, symptoms, access, hardware or fault condition are being checked.
Client action needed
Missing information, approval, payment, access or confirmation is required.
Work phase
Practical work is ongoing: repair, configuration, investigation or implementation.
External dependency
Parts, courier, provider, DNS, registrar or third-party response is needed.
Final phase
Work is answered, ready, delivered, completed or closed.
