SUPPORT ESCALATION
Priority and escalation policy
Escalation is available for business-impacting situations, urgent diagnostics and operational incidents, but it does not override technical feasibility, safety, data risk or provider limitations.
Business impact
Explain what is blocked: operations, access, device availability, network, email, hosting or data.
Evidence
Attach screenshots, photos, logs, ticket IDs, serials and exact timestamps.
Priority review
Cases are prioritized by urgency, feasibility, risk and available information.
Clear limits
No guarantee applies before diagnostics, provider confirmation or technical verification.
