CLOUD SLA MODEL
Cloud / hosting SLA model
SLA is defined by infrastructure, provider limits, access level, backup design and paid maintenance scope. It is not promised blindly.
Standard care
Best-effort support, planned changes, DNS/SSL checks and backup recommendations.
Managed care
Recurring checks, update windows, uptime review, backup verification and incident triage.
Critical systems
Require explicit redundancy, monitoring, tested restore process and agreed response scope.
